Curious about what our customers have to say about their experience with Pro-Tech Air Conditioning & Heating? Read our reviews to see what other customers have said about us. We pride ourselves on delivering exceptional service that exceed expectations, so read our reviews or leave one of your own to let others know why we're Santa Fe's trusted HVAC experts.
Pro-Tech Air Conditioning & Heating Reviews
At Pro-Tech Air Conditioning & Heating we strive for 100% satisfaction in everything we do. Check out our reviews and hear testimonials from real customers we proudly serve in Santa Fe, NM, and surrounding areas.
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Thank you for choosing Pro-Tech Air Conditioning & Heating for your HVAC needs. We look forward to helping you achieve year-round comfort for your Santa Fe home or business.
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Posted on D. M.January 9, 2026Trustindex verifies that the original source of the review is Google. Four years of great service experience. Now saddened and disappointed to report a $1200 charge to locate and “repair” two bare wires short circuiting and blowing fuses in our heat pump condenser unit over several visits consuming an unreasonable 6-8 hours of labor time. One service tech was very polite, supportive and sympathetic while his supervisor was rude, bullying and intimidating regarding immediate payment demand. Hovered over my wife while she penned a check! Service manager subsequently promised pre-holiday invoice/work process review but has apparently “ghosted” us. This incident was/is totally out of sync with Pro-Tech’s customer service policy and philosophy and we’re at loss in so many ways. Not a happy way to end one year and begin another. PS: “Two week guarantee” despite what it seems to state on the Invoice. F/U Response to “Owner”: Sympathy for my “frustration” (being overcharged for the actual work required to fix the identified problem) is appreciated. But, in my shoes, would you honestly think/feel appropriately and reasonably charged?Posted on patricia peckJanuary 8, 2026Trustindex verifies that the original source of the review is Google. Knowledgeable, informative and polite. I made the right choice calling Pro-Tech for my emergency plumbing needs. I am a repeat customer as they installed a minisplit system in my house years ago. Very professional. I am grateful for Pro-Tech, a business with integrity!Posted on Hollis WalkerJanuary 8, 2026Trustindex verifies that the original source of the review is Google. I have twice used Pro-Tech for service on my 26-year-old furnace system. Cornelius did such a great job the first time he came that I asked for him specifically. He's friendly, efficient, and very knowledgable, able to answer all my questions and help me make sensible decisions about this old system. I will definitely call Pro-Tech again, and ask for Cornelius' help if possible.Posted on Stacey KimJanuary 7, 2026Trustindex verifies that the original source of the review is Google. Chance was communicative and arrived when he said he would. Did an assessment of the issues and suggested a reasonable plan to address them. Informative and knowledgeable.Posted on p gardnerJanuary 7, 2026Trustindex verifies that the original source of the review is Google. Diagnosed my issue in minutes and a repair was made within a week.Posted on Betty JordanJanuary 7, 2026Trustindex verifies that the original source of the review is Google. Lots of delays due to Covid but Angelo worked really hard to get parts and get the AC up and running.Posted on John BeckerJanuary 7, 2026Trustindex verifies that the original source of the review is Google. Smart, friendly helpful. Presented me with multiple options to fix the problem. Got it done the same day. Thanks Ryan!Posted on Geri JaramilloJanuary 6, 2026Trustindex verifies that the original source of the review is Google. Zoltan Spencer was professional. I appreciated his time to answer my questions with enough detail to let me see the whole picture.Posted on Jerry MaldonadoJanuary 6, 2026Trustindex verifies that the original source of the review is Google. Overall experience was great. The service response was quick and it was nice that they picked up my phone call the first time. I will continue to work with Pro-Tech.